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Making A Purchase

Making a purchase could not be easier. Just browse our online store, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payments, PayPal, bank transfers and cheques as payment methods for completing your order.

In some circumstances, businesses and organisations can open a credit account.

We accept payment Visa, Mastercard, Switch and Delta. You may send your credit card information however you wish, providing it is safe to do so, ie via the online checkout or telephone.

Tax Charges
For orders made from the UK or the European Union, 20.0% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .Overseas Customers may be charged duty from there respective Customs departments, we are not responsible to cover these charges and if you have any concerns, contact your local customs and excise office prior to ordering.

Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. We use SSL security encrypted protocols. Where you will see the padlock symbol and in the address bar https://. When you are entering your card details.

View our Privacy Policy for more information on how your data is handled.

We cover all manufactures guarantees on goods purchased from us, so should you find the product faulty within the manufacturer's stated warranty period please send us an email requesting a returns number.

Reaching Us
If you need to reach us, please email us sales@keytrak.co.uk, alternatively, you can call +44 151 495 5740 Fax +44 151 495 5741. Or write to us at Keytrak Lock and Safe, Unit 1 Heron Business Park, Tanhouse Lane, Widnes, WA80SW

Special Orders
Items that are ordered, that are not kept in stock are deeemed to be a special orders. We would have to make a specific individual request / order from the manufacturers. If the products that you are requesting or sourcing are deemed to be special orders, then regrettably once the order / contract has been agreed we are in no way able to have these items returned. Please note that under certain circumstances delivery charges incurred through special orders will be forwarded to the end purchaser.

Key Cutting
The very large range of keys that we supply with very few exceptions are cut individually to customer's requirements. We are therefore unable to accept the return for credit of keys that have been incorrectly ordered, or are surplus to customers' requirements. This also applies when ambiguous information is given at the time of ordering. At our sole discretion we may exchange stock keys returned with a stamped addressed envelope. Where confirmation orders are sent not suitably marked, duplicate orders must be paid for.

Force Majeure
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

Cancellation and Returns
All cancellaion and returns details can be found by viewing our Returns page.

Shipping / Delivery Info
All delivery details can be found by viewing our Delivery Information page.

Information provided on this web site is provided "as is" without warranty of any kind, either express or implied. Keytrak Lock and Safe assumes no liability or responsibility for any errors or omissions in the content of our web site. Your use of this web site is at your own risk. Under no circumstances and under no legal theory shall Keytrak Lock and Safe, its suppliers, or any other party involved in creating, producing, or delivering this web sites contents be liable to you or any other person for any indirect, direct, special, incidental, or consequential damages arising from your access to, or use of, this web site.

Any advice given has to be assumed that we are not aware of all relevant facts, therefore we cannot accept any liability if the information supplied deems to be in-accurate.